Plumtree’s online services:
Bringing therapy and support to you

At Plumtree, we make it easier for your child to get the support they need—wherever you are.
With Telehealth (also known as Telepractice), you can meet with us online or by phone from the comfort of your home, your workplace, or even while out and about.

Telehealth is safe, well-researched, and used widely across Australia and the world. Many families find it just as helpful as face-to-face sessions.

How does it work?

We’ve been offering online sessions since 2018 and phone sessions since 2008. These sessions are similar to in-person ones. We’ll:

Work together on your goals
Explore strategies to support your child
Brainstorm ideas that suit your everyday life

You can join using a smartphone, tablet, or computer—whatever works best for you.

We can also hold parent-only sessions by phone, which can be helpful when there’s a lot to talk about or when you need a private chat.

When telehealth might help

Telehealth sessions are flexible and can be helpful when:

Your child is sick and can’t attend a face-to-face session
You’d like to talk privately without your child present
Some parts of the session don’t require your child to be there
It’s easier to fit in a video or phone session than a face-to-face one
You’ve moved and are waiting for new services to begin
You want to meet with educators or school staff—especially during holidays
Staying connected with you helps us work closely with teachers and other professionals so everyone is on the same page.

What you can expect

Before your first session, your therapist or educator will contact you to plan the session and help you set up. Sessions may include time focused on your child, as well as parent-only discussions, depending on your needs.

Working Together

We support families online just as we do in person.
Your therapist or educator will partner with you, offering practical strategies and encouragement. Together, we’ll focus on your goals and celebrate progress—big and small.

See how one family used Telehealth to support their child’s goals with more flexibility.

Talking to your child about sickness

It’s normal for children to get sick from time to time. When this happens, Telehealth can help you stay on track with your goals through parent-only sessions.
Our blog Staying safe from germs shares tips for talking to children about sickness, including those who are non-verbal. It also shows how to model ways your child can let you know they’re feeling unwell. Helpful downloadable resources are included.

Online services work—and the research agrees

Families say Telehealth is effective, empowering, and flexible.
Research shows that online early intervention is just as effective as face-to-face. It helps families feel more confident, engaged, and supported—while offering the convenience of fitting into everyday life.
See the research → Research supports online delivery

Telehealth FAQ

Will online sessions use my NDIS funds?

Yes, we will charge your NDIS funds at the usual rate, minus travel charges.

Does a Zoom session use data?

Yes. If your mobile data is running low, you can switch from a video session to audio-only.
We recommend you use your Wi-Fi at home for sessions, as most home broadband plans have unlimited data. If your broadband data is limited, please discuss with your therapist/ key worker.

Can I go back to face-to-face sessions if I try online sessions and they don’t seem to work?

The success of online services depends on a partnership between families and our team. Plumtree is here to work together with you to achieve your child and family goals. We are in this together!

Explore our blog stories

Get in touch

Plumtree is here to support you and your child to achieve the goals that matter to you.
Want to know more? Chat with your Key Worker or therapist, or feel free to get in touch.